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Job offer

Product Owner Customer Care & Automation (m/f/d)

As Germany's leading DIY and home improvement retailer, enabling people to design a creative and individual home is part of our client's day-to-day business. With around 48,000 employees in 11 countries who love and live what they do, our client has been pursuing the vision of making home improvement easier with individual, progressive and innovative solutions since 1970. Founded in Wermelskirchen, North Rhine-Westphalia, the company has topped the list of DIY stores for decades with sales of 7.7 billion euros and is also the leading German DIY store in terms of sales. Since 2020, the company has been one of the largest players in the international market, with 670 stores in other European countries. You too can become part of the DIY store of the future!


  • Further training offers
  • International
  • 15 % employee discount
  • Employee Health
  • Company pension plan
  • Occupational disability insurance
  • Company kindergarten
  • Job bike

Your tasks

  • Steering of an interdisciplinary product team (business & tech) as well as involved external service providers to find & integrate a new customer service platform and automate customer care processes
  • Working according to Scrum and Kanban processes, adapted to the specific needs of our products
  • Responsibility for the output of the team and the design of the roadmap as well as the prioritization of the product backlog considering the overall strategy
  • Creation of concepts and business logics for the product with the involvement of stakeholders and other product owners
  • Development and visualization of user journeys for "happy" and "unhappy" scenarios of customer requests to customer service, with a prioritized recommendation for the MVP and of business logic diagrams for customer requests to customer service for their processing
  • Further development of the product based on market trends and own ideas to optimize the customer experience

Your profile

  • Completed studies in (business) informatics or comparable training
  • Several years of professional experience in the field of online retail, ideally with a focus on customer service processes and their challenges
  • Knowledge of agile working, ideally as a product owner
  • Very good conceptual and analytical skills, also in modeling business processes (BPMN, EPK etc.) as well as requirements engineering
  • Business fluent German and very good English skills
  • Communicative personality, negotiation skills, empathy, as well as a positive demeanor coupled with a passion for innovation and hands on mentality

Interested? Apply online now

If you are interested in the position described above, please send us your full application documents using this form. Please send the relevant documents only as one PDF-file with a maximum size of 10 MB.

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Apply as Product Owner Customer Care & Automation (m/f/d)(1201)

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